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Plan Your Visit
Help & Support
After such a difficult 18 months we know that family days out and short breaks are more important that ever. Planning your visit should be stress-free every step of the way. We’ve put in place absolute guarantees to ensure you can book with confidence.
There’s no need to wait around, book today and start the countdown to your giant adventure!
See our Theme Park Terms & Conditions here
See our Short Break Terms & Conditions here
See our Resort Safe Steps here
Your plans have changed? You can cancel or move your booking free of charge up to 3 days in advance of your visit. Enjoy total flexibility.
Need to cancel or change your booking? You won't be charged any cancellation or transfer fees as part of our book with confidence guarantee.
If you need to cancel your visit we will offer you a refund. No quibble guarantee, it's just a simple and straightforward process.
Rest assured, our book with confidence policy is valid on all bookings made for visits up to 30th June 2021. There's no stress, just sit back and look forward to your day out or short break.